Privacy Policy

Effective date: 1 January 2024  |  Last updated: 16 July 2026

1. Who We Are

This Privacy Policy applies to Xpress Printing Tanzania, a printing and branding company based in Moshi, Kilimanjaro, Tanzania.

• Business name: Xpress Printing Tanzania
• Address: Along Aga Khan Road, Kilimanjaro Commercial Complex, Right Wing, 3rd Floor, Moshi, Kilimanjaro, Tanzania
• Phone / WhatsApp: +255 753 629 392
• Email: [email protected]
• Website: https://www.xpressprinting.co.tz/

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact information — your name, phone number, WhatsApp number, and email address when you contact us for a quote or enquiry.
• Order information — details about your printing or branding project, including artwork files, specifications, and delivery address.
• Payment information — payment reference numbers (we do not store card numbers or bank account details).
• Website usage data — anonymous data collected by Google Analytics about how you interact with our website (pages viewed, device type, location at region level).
• Contact form submissions — messages you send using the contact form on our website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide quotations.
• Process and fulfil your printing or branding orders.
• Send order updates, proofs, and delivery notifications via WhatsApp or email.
• Improve our website and services using aggregated, anonymised analytics data.
• Comply with legal obligations under Tanzanian law.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies and Analytics

Our website uses the following technologies:

• Google Analytics — We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data through cookies. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Essential cookies — WordPress sets a small number of cookies required for the website to function correctly (e.g., login session cookies for administrators only).
• WhatsApp Button — Clicking the WhatsApp button opens the WhatsApp application. WhatsApp's own privacy policy applies to that interaction.

Most web browsers allow you to control cookies through the browser settings. Disabling cookies may affect the functionality of some parts of the website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy:

• Order records — retained for 7 years for accounting and legal compliance.
• Contact enquiries — retained for 12 months, then deleted.
• Artwork files — retained for 6 months after the order is completed, then deleted unless you request otherwise.
• Analytics data — retained by Google Analytics per their standard data retention policy.

6. Embedded Services

Our website may include content from or links to the following external services:

• Google Maps — Used to display our business location.
• Google Fonts — Used for website typography. Google Fonts may load fonts from Google servers.
• WhatsApp — Used as our primary communication channel. Clicking WhatsApp links opens the WhatsApp app.

These services operate under their own privacy policies. We recommend reviewing them if you have concerns.

7. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct any inaccurate information.
• Deletion — Request that we delete your personal information, subject to legal retention requirements.
• Objection — Object to the processing of your personal information for specific purposes.

To exercise any of these rights, contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all connections.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: